REFUND POLICY

Thank you for purchasing stove products from this website. As stoves are heating and functional appliances, please carefully read these Refund and Return Terms prior to purchase and use.

I. Conditions for Return Requests

The product exhibits quality defects or differs significantly from the product description;
A return request is submitted within 14 days of the product’s receipt (signing for delivery);
The product must remain in an unused condition, suitable for resale, and include all original accessories, packaging, and instruction manuals;
Stoves that have been installed or used (unless due to quality defects) are generally ineligible for return;
Customized products or special models are ineligible for return unless they exhibit quality defects.

II. Refund Details

For orders approved as eligible for return, we will process the refund once we have received the returned product and verified its condition;
Refunds will be issued to your original payment account; the actual time required for the funds to appear in your account depends on the specific payment platform;
For returns resulting from quality defects, the refund will cover both the product price and the standard shipping costs;
For returns made for reasons other than quality defects, the shipping costs and any related fees shall be borne by the user.

III. Return Process

Contact Customer Service to submit a return request, providing your order number and a description of the issue;
Once your request is approved, we will provide a return confirmation and relevant instructions;
The user must ship the product back within the specified timeframe and provide a valid shipping tracking number;
We will arrange for the refund after receiving the product and completing our inspection.

IV. Return Address
The return address is as follows:
22510 SKINQUARTER RD
MOSELEY, VA 23120-133

(Please ensure you contact Customer Service to confirm the details before returning any items; products returned without prior confirmation may not be processed.)

V. Important Notes

Please ensure that the packaging of the returned product remains intact to prevent damage during transit;
If, upon inspection, the product is found not to meet the return conditions, we reserve the right to refuse the refund or return the product to the sender;
The final interpretation of this policy rests with this website.

If you have any questions regarding our Refund and Return Policy, please feel free to contact our Customer Service team.